Thick Client Applications

Symptom Resolving no audio or poor audio quality Resolution To receive an audio notification, the OnGuard application server must have a sound card installed. For virtual machines, the server hosting the virtual machine must have a sou...

Product Name System Administration - Enable Extended Cardholder Storage  General Information “Enable extended cardholder storage” check box does not work in System Administration with OnGuard 7.3 Update 2 (DE16020): I...

Symptom The following error message appears when opening Alarm Monitoring:     This can occur if there are pending alarms for hardware that was removed from System Administration. Resolution Close out of Alarm Monitoring...

Symptom Emails that are tied into alarm events are not automatically sent when the event occurs.     Resolution Verify that the desired signal received in Alarm Monitoring was the event configured in Monitoring > Alarms &...

Symptom "Invalid selection for field" error occurs after creating a new user or modifying an existing user from the Location or Division drop-down menus.  New selections added into List Builder can be chosen without any issues. ...

Symptom The error, “Too Many Records” displays when you are trying to preview or generate a report.  This error occurs when a report contains more than the set maximum allowed number of records. This can also occur while bui...

Question Why are badges not deactivating 24-48 hours after their deactivation date? Answer The badge deactivate status is based on either the badge type setting or the system badge status setting. If the badge type setting is not set, the...

Symptom Custom fields on OnGuard forms are now displaying as Chinese or Korean characters after an upgrade.       After an OnGuard upgrade, certain custom fields that were originally generated with VARCHAR datatype are not conver...

Symptom The URL/web site links for Blue Diamond Mobile apps do not work in OnGuard 7.3.345 and 7.3.345.54. This is because the MobileBadgeEmailTemplate.html file was not updated correctly with the BlueDiamond Mobile Apps when OnGuard 7.3.345 w...

Problem Overview Basic Import utility presents an error when running in OnGuard 7.3  Detailed Description The following error occurred. Error inserting record! [The INSERT INTO statement contains the following unknown field name &...