Symptom
You have either a LenelProx LPKP-6840 reader, or an AWID KP-6840 reader, that is programmed to output a 26-bit sequence. A card presented to the reader will read properly. However a PIN code produces an Invalid Card Format error in Alarm Monitoring, regardless of which reader interface module the reader is attached to (LNL-1300, LNL-1320, LNL-2210, LNL-2220).
Resolution
OnGuard accepts only 4- or 8-bit outputs. The reader must be re-flashed to produce an 8-bit output:
- At the reader, press and hold the <8> key. Keep this key pressed until instructed to release it below.
- Power cycle the reader.
- Upon power up, the reader will re-flash itself. The LED will flash amber and red, and the reader will beep for 5 to 15 seconds.
- When the activity on the reader subsides, release the <8> key. The keypad is now set for an 8-bit output.
- Attach the reader to the reader interface.
- On the General tab of the Readers and Doors form, configure the reader keypad as Eight Bit Output Keypads.
- Verify both the card and the PIN entry modes. If the first attempt with the PIN mode is not successful, try entering a “#” after the PIN.
Applies To
OnGuard (All versions)
LenelProx LPKP-6840 reader
AWID KP-6840 reader
Additional Information
None
